68,000 +

Pain assessments completed:

72%

Assessments scoring zero pain

92%

Severe pain cases followed up within 1 hour

Southern Cross Care SA NT VIC Inc Logo
Southern Cross Care SA NT VIC Inc Logo

Southern Cross Care (SA, NT & VIC) Inc

A not-for-profit aged care provider supporting 1,400 residents across 17 residential aged care facilities in South Australia and the Northern Territory, including multiple memory support units.

The Challenge

Southern Cross Care supports residents with complex needs across 17 facilities — many living with dementia and unable to self-report pain. Paper-based processes made it difficult to identify pain early, follow up consistently, or give staff the confidence to act quickly at the point of care.

SCC needed a faster, more reliable approach to:

  • Identify pain earlier, including in non-verbal residents
  • Support quick, consistent assessments at the point of care
  • Strengthen follow-up, escalation and accountability
  • Reduce paper-based duplication and fragmented records
  • Integrate with Person Centred Software and medication management systems
SCC_AT HOME_215-2

The Solution

SCC began with a trial across two memory support units before scaling PainChek® across multiple residential sites. Building on those results, SCC is now expanding its use into home care services.

With PainChek®, SCC now:

  • Assesses pain earlier, more frequently and consistently
  • Strengthens clinical governance and accountability at the point of care
  • Improves staff confidence, particularly when supporting non-verbal residents
  • Delivers better, more measurable outcomes for residents

Key results

  • 68,000+ pain assessments completed: Proactive, consistent pain monitoring without adding workload
  • 72% of assessments scoring zero pain: Greater confidence that pain is being identified, treated and managed
  • 92% of severe pain cases followed up within 1 hour: Timely reassessment, escalation and pain management
  • Improved assessment frequency: Real-time assessments at the point of care
  • More efficient clinical workflows: No more paper-based records and duplication
  • Improved resident quality of life: Better mobility, community engagement and nutrition
PainChek-iPad-Scan-Revserse-Angle

Wayne Stoddard, Group Manager, Engagement & Compliance at Southern Cross Care (SA, NT & VIC) Inc

See how PainChek® could work for your organisation

"The success of PainChek® in our residential facilities has provided actionable insights into pain assessment, management and ongoing care. As part of our continuous improvement, we're now expanding its use into our dementia respite cottages and support-at-home services. The ability to easily monitor, evaluate and coordinate clinical care is a significant advantage."

- Wayne Stoddard, Group Manager, Engagement & Compliance, Southern Cross Care (SA, NT & VIC) Inc

 

 

Sabra x PainChek Partnership Benefits (2)
Phone

Phone No.

1800 098 809 (AU) | 0800 425 513 (NZ)

 

Ready to improve pain management at your organisation?

Book a demo with our team below or call 1800 098 809 (AU) or 0800 425 513 (NZ).

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Calvary Health Care's experience demonstrates how PainChek® supports consistent, evidence-based pain assessment for residents living with dementia—improving clinical confidence and care outcomes.

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PainChek® meets regulatory standards for use in Australia, New Zealand, Canada, Singapore, Malaysia, the United Kingdom, the European Union, and specifically, a United States FDA De Novo request application is currently underway for PainChek® Adult. The tool is included in the Australian Register of Therapeutic Goods (ARTG) under ARTG number 302794.

PainChek® is a registered trade mark of PainChek in Australia, the United Kingdom, the European Union, and a trade mark in other jurisdictions.