Southern Cross Care (SA, NT & VIC) Inc is a not-for-profit aged care provider supporting 1,400 residents across 17 residential aged care facilities in South Australia and the Northern Territory, including multiple memory support units.
From challenge to solution, and measurable impact
Southern Cross Care (SA, NT & VIC) Inc began its journey with PainChek® after recognising a growing challenge: supporting residents with complex needs, including many living with dementia. The team initially trialled PainChek® in two memory support units before scaling its use across multiple sites and expanding into home care services.
With PainChek®, Southern Cross Care (SA, NT & VIC) Inc now assesses pain earlier, more frequently and consistently at the point of care – strengthening follow-up, escalation and accountability.
Results achieved with PainChek®
- 68,000+ pain assessments completed
- 72% of assessments scored zero pain
- 92% of severe pain cases followed up within 1 hour
- Improved assessment frequency and staff confidence
- More efficient workflows and stronger clinical governance
Get in touch to learn more
Hear from Wayne Stoddard, Group Manager, Engagement & Compliance
In this preview, Wayne Stoddard shares how PainChek® is used in practice at Southern Cross Care. Complete the form to watch the full interview.
"The success of PainChek® in our residential facilities has provided actionable insights into pain assessment, management and ongoing care. As part of our continuous improvement, we’re now expanding its use into our dementia respite cottages and support-at-home services. The ability to easily monitor, evaluate and coordinate clinical care is a significant advantage.”